Schedules
Check-In: 16h00-20h00
Check-out: until 12h

Early Check-in
By request. Contact Reception. Additional fees may apply.

Early check-in fee:
Until 13:00 – 20€/hour
between 13:00 e 16:00 – 15€/hour

Late check in
By request. Contact Reception. Additional fees may apply.

Late check-in fee:
Check in after 22:00 (15€/hour)

Late check out
By request. Contact Reception. Additional fees may apply.

Taxa de Check-Out tardio: 
Between 1:00 pm and 3:00 pm – €15/hour
Between 15:00 and 18:00 – €25/hour
From 18:00 - Daily Rate
These conditions will always be applied depending on the availability of the accommodation.

Reservation Policy
For booking confirmation, the À Espera solicita um depósito de 50% do valor total da reserva. Esse depósito poderá ser feito através de cartão de crédito ou por transferência bancária. Neste último caso, o envio do sinal deve ser feito nas 24h após a confirmação da disponibilidade. Sem a receção do comprovativo de depósito dentro das 24h, a reserva é cancelada.

Cancellation Policy
Se o cancelamento for efetuado até 14 dias da data do check-in (inclusive), procederemos ao reembolso do depósito.
Reservas canceladas a menos de 14 dias da data do check-in não são passíveis de devolução do depósito.
Em caso de não comparência na data do check-in, será cobrada a totalidade da reserva efetuada.
Em caso de saída antecipada, será cobrada a totalidade da reserva efetuada.

Reservamo-nos o direito de cancelar ou modificar reservas nas circunstâncias em que pareça que um cliente forneceu um cartão de crédito inválido, esteja envolvido em atividades fraudulentas ou inapropriadas, ou as reservas contenham ou tenham resultado de um engano ou erro. Adicionalmente, reservamo-nos o direito de cancelar ou corrigir as reservas se não estiverem de acordo com os nossos termos e condições. Nos casos dos cancelamentos de reservas acima mencionados, o À Espera não tem obrigação de garantir novas reservas disponíveis ou melhores tarifas. Uma nova reserva com a melhor taxa disponível terá que ser feita pelo hóspede no momento da nova reserva.

Pricing errors

O À Espera, countryside hotel reserves the right to cancel contracts based on incorrect information regarding prices or services at any time.
Foreign currency
Only the currency used in the reservation is confirmed 

Rates
O À Espera works with dynamic rates, which means that our rates change according to the time of year, festive seasons and demand of the day, always guaranteeing the best available rate (BAR) for all direct bookings.
All rates include VAT at the legal rate in force and breakfast.

Additional Supplements

Children, Extra beds:
À Espera adopted the concept adults only (over 16 years old) to meet the needs of guests looking for a peaceful stay, a relaxing holiday or a getaway for two
Extra bed on request and subject to availability, as the accommodation only has an extra bed.

Accommodation
Extra bed: 30€ per night

Breakfast
No Guest:12€

Breakfast
Breakfast is included in the stay. Upon check-in, our list of breakfast items will be shared with the guest, so that a pre-selection can be made by the guest, in order to guarantee the quality of products and service

Outdoor Swimming Pool
À Espera has an outdoor swimming pool for the exclusive use of its guests.
The pool is not monitored or heated, being monitored and treated daily with products suitable for maintaining pH, temperature, transparency and chlorine level.
It is not allowed to dive, eat or drink inside the pool, as well as in the space surrounding it.
Quais as normas de utilização da piscina? É proibido mergulhar.  Não é possível reservar e ocupar as espreguiçadeiras com artigos pessoais durante ausências prolongadas.

We advise you not to enter the water suddenly after long periods of exposure to the sun. À Espera À Espera is not responsible for any accidents that occur in these areas.

Pets
Pets are not allowed in the accommodation.

Smoking Policy:
Smoking is not permitted inside the rooms and in indoor public spaces. Smoking will only be allowed in outdoor areas where the floor is covered with mosaics, and it is not allowed to put cigarette butts on the floor, only in ashtrays placed for this purpose.

Parking
Free, inside the property

GENERAL INFORMATION

CCTV
In public areas of the hotel and in some service areas, video surveillance (CCTV) will be active and video recordings can be made. This activity is carried out for security and service reasons, for a better management of the accommodation and security of all its customers and employees.

Photography and Filming
All photographs or footage for commercial purposes will be authorized by a member of the unit's executive team. No photography or filming may take place in any area, under any circumstances, without a representative assigned by the unit itself. the use of the name À Espera, your commercial photographs, your images and logo, including trademarks trademarks or trade names, require the prior written consent of the unit. À Espera will take appropriate legal measures to prevent any abuse or unauthorized use of the items listed above.

Intellectual Property Rights
All information, data and materials presented on this website, including names, logos, content, etc., as well as the color palette and layout of the website, are subject to copyright, trademark rights, database rights and /or other intellectual property rights. Such content may be used only if authorized by the À Espera and if used strictly for personal, non-commercial purposes. Any other use and/or reproduction of these contents, without prior written consent, is prohibited and constitutes a violation of these Terms, and may infringe the intellectual property rights of the hotel.

Complaint book
The accommodation has a Complaints Book. If the Customer wishes to make a complaint, the accommodation always suggests that the Customer first try to resolve the problem amicably by contacting the unit. If this is not possible, the Customer must request the Complaints Book to formalize their complaint. If you prefer, you can do so through the Electronic Complaints Book Platform, a digital platform where consumers and users can submit requests for information to regulatory/supervisory authorities, submit complaints, suggestions or praise to the economic operator.

Why personal information is collected:

To provide a quality service to the Customer - Personal information is collected so À Espera can make the desired reservations and provide the requested services. Its maintenance allows the unit to improve the service provided to the Client each time it repeats its stay. By maintaining certain personal information related to the stay on file, such as information relating to the Customer's history and detailed lists of expenses, the customer and the Tourism unit have the possibility to confirm previous transactions and compare statements or invoices and also to keep the Customer informed - The personal information provided may be used to send newsletters with the Newsletters and to inform the Customer of promotions, offers or other questions that may interest him. To this end, personal information may be shared with third parties, including customer relations management companies and/or marketing or communication companies. These companies are contractually bound by the Company, so they are obliged to protect all customer information to which they may have access. If it is the Customer's wish not to receive information about À Espera, the same can express its intention in the registration form at the time of your stay or inform the accommodation by email: geral@aesperamelides.com À Espera, you can express your intention on the registration form during your stay or inform the accommodation via email: geral@aesperamelides.com.

Statement of responsibility

By using this website, you guarantee to À Espera, countryside hotel que não o utilizará para quaisquer efeitos ilícitos ou proibidos pelos presentes termos, condições e advertências.

despite the À Espera periodically check or review the discussions, conversations, posts, broadcasts, advertisements and the like on this page, the host is under no obligation to do so and assumes no responsibility or liability arising from the content of any other locations or due to any errors, defamation, slander, insults, gaps, falsehoods, obscenities, pornography, profanity, threats or inaccuracies contained in any information contained in these locations on the site. It is prohibited to post or transfer any unlawful, threatening, libelous, defamatory, obscene, scandalous, inflammatory, pornographic or profane material or any material that may constitute or encourage behavior that is considered a criminal offense, that gives rise to civil liability or that in any way violate any law.

O À Espera will fully cooperate with all law enforcement authorities or court orders that request or appointing À Espera to disclose the identity of any individual who publishes such information or materials.

It is not allowed to extend towels or clothes on the terraces of the rooms

Housekeeping and Cleaning
This accommodation unit is cleaned, disinfected, prepared and verified in accordance with the high cleaning requirements established in the internal regulations of Turismo Rural À Espera and complying with the requirements of the Clean & Safe program of Turismo de Portugal and the standards of the DGS - Directorate General of health. It is our commitment to guarantee these conditions of excellence, offering a safe and comfortable stay to our guests. In case you find any inconsistency, we ask that you contact us immediately, so that we can resolve the situation.

For environmental and sustainable reasons, towels are exchanged after the 3rd night, and it is always possible to do so at the customer's request. Room tidying and cleaning hours between 10 am and 3 pm.

Maintenance of outdoor spaces
The maintenance of the outdoor spaces will be carried out by a company external to À Espera, between 12:00 and 16:00, there may be some noise during this period.

Insurance
O Our accommodation recommends purchasing a Complete Travel Insurance. We suggest that the policy covers, but is not limited to, the following: loss of payment due to cancellation, loss of or damage to personal luggage, loss of money and medical treatment expenses.

Links to Third Parties
O À Espera does not control any third-party website and, as such, is not responsible for the content associated with a link or for links present on third-party websites directed from links. À Espera provides these links for your convenience only and the insertion of any link does not imply approval, appreciation or verification by waiting for of the site directed by the link or any information contained therein.